Client Success Story

IT Self-Service Automation for Children's Specialized ABA

Routine IT requests, handled without a ticket

CNS Data designed and built a custom automation platform that lets authorized staff complete common IT tasks on their own — cutting IT service requests by roughly 30% and freeing the IT team for the work that actually needs them.

At a Glance

Client: Children's Specialized ABA
Industry: Healthcare — ABA therapy
Solution: Custom IT self-service automation platform (Phase 1)
Result: ~30% fewer IT service requests and faster response times

~30%

Fewer IT Service Requests

Workflows Automated in Phase 1

Workflow to Fully Provision a New Hire

The Challenge

Routine requests were consuming the IT team's day.

Like most growing healthcare organizations, Children's Specialized ABA relied on its IT team for every routine request — new-hire account setup, password resets, mailbox access, equipment shipping. Each task meant a ticket, a wait, and IT staff pulled away from higher-value work.

Onboarding was the clearest pain point: setting up a single new hire touched multiple systems and applications, each requiring its own manual steps. Offboarding carried the added risk that departing employees' access and equipment weren't handled consistently. It's a pattern we see across the ABA clinics we support throughout New Jersey.

The organization didn't need more IT headcount. It needed routine work to stop being IT's job.

What We Built

Phase 1 of a self-service automation platform — authorized staff complete common IT tasks on their own, safely, with governance and oversight built in.

Onboarding & Offboarding

Employee onboarding and offboarding automated end-to-end across multiple systems and applications.

One-Workflow Provisioning

A new hire is fully set up — accounts, access, applications — in a single automated workflow.

Mailbox & Group Management

Add or remove users from shared mailboxes and distribution groups without opening a ticket.

Self-Service Travel Requests

International travel requests submitted and processed through the platform.

Password Reset Workflows

The most common help-desk request, moved to safe self-service.

Automated Reporting

Report generation for operational and compliance needs, produced automatically.

Shipping Label Automation

Labels created automatically for hardware deployments, laptop returns, and equipment recovery from departing employees.

Governance built in: every workflow is permission-controlled. Non-IT teams can perform only the specific tasks they're approved for — so speed never comes at the cost of security or HIPAA compliance.

The Results

Measurable operational improvements across departments.

✓

~30% fewer IT service requests

Routine tasks moved to self-service, taking a third of the request volume off the IT queue.

✓

Faster IT response times

The team now focuses on complex technical issues instead of repetitive administrative requests.

✓

Smoother onboarding and offboarding

End-to-end automation replaced multi-system manual setup for HR.

✓

Better cross-team collaboration

IT, Security, and Facilities/Maintenance each handle their own approved tasks independently, with appropriate governance intact.

✓

More consistent operations

The same workflow runs the same way every time, improving efficiency and user satisfaction across departments.

What's Next

Phase 1 is live and delivering results today, with additional automations already planned and in development. The platform was built to scale — the same foundation can extend to more departments, more workflows, and additional organizations.

Explore Related Services

The capabilities behind this project — available to your organization too.

Ready to Take Routine Work Off Your IT Team's Plate?

From our Hackensack, NJ headquarters, CNS Data builds automation around how your organization actually works — with the governance healthcare compliance demands.

Prefer to talk now? Call 929-523-2921

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